Frequently asked questions
Do you ship internationally?
I ship to the majority of the world - including EU and USA. If you try to place an order to a country I do not deliver to, your order will not go through.
Will I get a tracking number?
Yes, you will receive a tracking number on your order once it has shipped. The carrier from Denmark is Postnord.
What if there is something wrong with my order?
If there is an issue with your order, please contact me. Use the contact form on my website.
How long does it take for the order to arrive?
It depends on where you live and how fast your order was processed.
What is the store's return and exchange policy?
For EU citizens: EU-based Customers have 14 calendar days from the date of receiving the product to return items for any reason. The customer is responsible for covering all costs related to shipping the product back. The return address is always written on the back of the envelope the product arrives in.
Who handles my order?
I do! Every order is handled and shipped off by yours truly!
What are the print sizes?
The A-format is the standard paper format in Europe (and Denmark where the orders are being processed).
Why are there different paper types?
Up until recently I printed all my prints at home "on demand". However it is extremely costly to print all my prints on an Inkjet printer. So I recently started getting my prints made as digital prints on smooth paper.
I made a limited edition of the print on special paper with my own printer
I had leftover from the old stock while transitioning to my new provider
How much is shipping?
Do you offer FREE shipping?
Yes, depending on your order's final price:
How fast does my order ship?
I ship within 7 days from your order has been places. I ship out 1-2 times a week.
Do I need to pay customs?
All orders are shipped from Denmark. Any orders going through international borders (outside EU) may be subject to a customs fee. Depending on the weight and value of the order, as well as the final destination, you may be required to pay taxes on your order.
Please make sure you have entered a valid address to ensure the order's safe journey to you. If you put a wrong or poorly written address in the address field, the order might not turn up.
In some countries there's a higher risk that your order might get lost/stolen/redirected.